A female childcare supervisor playing with infants.

Enrolling at LillyPilly

We understand the significance of this step in your journey to find the ideal early education centre, and we truly appreciate your trust in wanting to join our family at LillyPilly.

How to enrol

How to enrol

We understand the significance of this step in your journey to find the ideal early education centre, and we truly appreciate your trust in wanting to join our family at LillyPilly.

Step 1

We welcome you to join our waiting list as soon as possible, including families who are expecting a baby in the coming months, by clicking on the Join Waitlist. Once your little one is born, please contact our team to update your details including your baby’s name and date of birth. We have a two-day minimum enrolment for all children, which must include either a Monday or Friday as one of their booked days.

Step 2

Children’s placement on our waitlist is actively managed, and we'll keep you informed of any developments regarding availability and enrolment opportunities.

Step 3

Once we are able to offer you a position to join the LillyPilly family, we'll email you an online Enrolment Form to complete and ask you to upload the required document including; your child’s birth certificate, current immunisation record and any relevant documents including sole parenting documentation, custodial orders or medical action plans etc.

Waiting List & Enrolment

As our centres operate on a waiting list basis, personalised tours will be available to families after an offer of enrolment is received. These tours are facilitated by our lovely staff, where you will have the opportunity to visit our centre, meet some of our educators, see our play spaces, as well as answer any questions. After your personalised tour, you will have time to make a decision before accepting your enrolment with LillyPilly.

A female childcare supervisor playing with infants.Paint brush stroke
A male childcare supervisor playing with infants.Paint brush stroke

Orientation

You and your child’s first childcare experience should be special. Our orientation process ensures your child experiences this memorable event in a way that makes them look forward to coming back and visiting their friends and educators at LillyPilly.

Getting started

So we can get to know your family and ensure you and your child feel excited and ready to join us, after you have received an offer of enrolment we will invite families to attend two orientation sessions with their child prior to commencing with us at LillyPilly.

Orientation

We know being welcomed into a new centre is a big moment for you and your child, so our orientation process is built around ensuring the confidence and comfort of not only your child, but you as a parent.

Explore

Our aim during your orientation visits are for families and children to spend time truly getting to know our team of education professionals, and to allow your child the time to explore their new environment without feeling overwhelmed.

Support

During orientation you will gain a valuable understanding of our centre, provide educators with important information about your child and how we can best support their sense of belonging to help make the transition and settling period from home as seamless as possible.

Early Education Centre

FAQs

When preparing to enrol your child into care there are lots of things for you to consider to ensure you are making the decision that is right for your child and your families needs.

What is the daily fee?

Our fees are $175 per day across all rooms. Fees are payable two weeks in advance via direct debit from your bank account or credit card. Statement/Invoices are available on the OWNA App.

What is the enrolment fee?

An enrolment fee of $300 per family is charged upon confirmation of enrolment, which must be paid prior to commencement at the centre. If the family commences in care, $75 of this fee is non-refundable and retained as an enrolment fee, while the remaining $225 is credited to the family’s account. If the family decides not to proceed with the enrolment, the full $300 will be retained.

What is included in the daily fee?

All meals cooked by on our-site chef including breakfast, morning tea, lunch, afternoon tea, late snack and a variety of milk options (cows/soy/rice/oat) for bottles. Nappies and wipes, SPF 50+ sunscreen, bedding and access to the OWNA App is also included, as is a special gift for your child on their birthday.

As part of the daily fee, we also provide a complimentary ‘Grab & Go’ breakfast and free barista-style coffee for parents and carers to take with them and enjoy after dropping off their child each morning.

What is the Child Care Subsidy and how does it help with the cost of fees?

Child Care Subsidy is designed to make access to childcare more accessible to families and help with the cost of childcare. CCS is paid directly to LillyPilly by the Australian Government and is then passed onto families via Centrelink as a fee reduction. Families are required to make a co-contribution to their childcare fees by paying the difference between the LillyPilly fee and the subsidy amount (commonly
known as the gap fee) which contributes towards our staff and running costs.

How much Child Care Subsidy am I eligible for?

The amount of CCS you receive will be based on your families’ individual circumstances. It is means tested and based on your combined family income and your fortnightly activity. Families should contact Centrelink directly on 13 61 50 to discuss eligibility requirements and for further information on how to register for Child Care Subsidy.

What are your opening hours?

We are open Monday to Friday 7am to 6pm. We are closed on public holidays.

Can I take a tour of the centre?

As our centres operate on a waiting list basis, personalised tours will be available to families after an offer of enrolment is received. These tours are facilitated by our lovely staff, where you will have the opportunity to visit our centre, meet some of our educators, see our play spaces, as well as answer any questions. After your personalised tour, you will have time to make a decision before accepting your enrolment with LillyPilly.

What do I need to bring for my child?

A spare change of clothes including extra layers for cool days, a sunhat, your child’s water bottle labelled with their name, any comforter items such as a dummy or teddy that they may like to have with them during sleep and rest times, nappy cream (if applicable) and bottles including formula and/or breastmilk.

Can I join the waiting list if my baby is not born yet?

Yes, absolutely. We encourage families who are expecting a baby to place their name on our waiting list as soon as possible. Once your little one is born, please contact our team to update your details including your baby’s name and date of birth.

Is there a minimum numbers of days required for enrolment?

Yes, we have a two-day minimum enrolment for all children, which must include either a Monday or Friday as one of their booked days.

Do I need to pay for the days my child is sick or on holidays?

Yes, fees are payable for all booked days regardless of attendance, this includes sickness, holidays and public holidays. Child Care Subsidy will cover absences up to the allowable absence cap each financial year. A holiday discount is available to families, please speak with our team for further details.

My child has allergies and dietary requirements, do you cater for them?

Yes, our on-site chef is highly trained in catering for all allergy and dietary requirements and our staff will work closely with you to ensure your child’s dietary needs are catered for.

We hope the list of frequently asked questions helps in answering any queries you may have on how our centre operates and puts your mind at ease at a time that can be filled with uncertainty.

If you would like to speak to us directly feel free to call us on (02) 5116 1714.